Education:
University of Washington, Seattle, WA.
Bachelor of Arts & Sciences (2020): Law, Society, and Justice with a Minor in Disability Studies
Honors: College Honors (Interdisciplinary and Departmental), Magna Cum Laude (3.89 GPA).
Qualifications:
- Exceptional interpersonal communication skills, particularly in leadership and relationship-building
- Excellent critical thinking & analysis skills enabling innovative, interprofessional, and collaborative problem solving
- Strong clinical skills utilizing motivational interviewing and promoting self-advocacy with a dedication to harm reduction, healing-centered care, racial justice, and social equity
- Highly skilled training facilitator and training developer
- Flexibility, openness, and transparency in decision-making
Professional Experience:
Outreach Case Manager Level 3, San Francisco Homeless Outreach Team. San Francisco, CA. (January 2022-Present).
- Provides outreach case management services to a caseload of 15 highly acute individuals triply diagnosed with HIV, substance use disorders, and severe mental illness
- Develops service plans and documents encounters and outcomes for clients in a timely manner
- Coordinates with Street Medicine, Shelter Health, and Community Health clinics to coordinate medical care and wrap-around services for clients
- Assists clients in navigating state benefits (food, financial, transportation, and housing), increasing communication skills, and broadening their circle of support
- Trains and mentors all new hires, offering insight into the case management service line
- Assists emergency department physicians with completing documentation and charting for patient encounters
LEAD Case Manager, Evergreen Treatment Services. Seattle, WA. (July 2020-July 2021)
- Provided long-term, intensive case management services to a caseload of 25-30 individuals struggling against barriers within housing, criminal justice, mental health, and substance use systems.
- Developed service plans and documented encounters
- Coordinated care and advocated for clients with partner agencies (courts, prosecutors and public defenders, shelter services, addiction services, state departments, and mental health services) as a part of multidisciplinary care teams
- Trained in SSDI Outreach, Access, and Recovery (SOAR), trauma-informed care, harm reduction, motivational interviewing, golden thread care planning, and safe injection
- Assisted nurses in preserving safety, addressing basic needs, and providing individualized care for 20-30 involuntarily committed patients
- Documented patient behavior, intervened in unsafe or tense situations, performed room searches, assisted with meals, medications, and activities of daily living
- Trained in conflict de-escalation and manual restraint (MOAB).
- Program Manager (October 2018-July 2020)
- Oversaw nightly operations and maintained the safety of 45-50 unstably housed young people and 10-15 staff members
- Established consequences for and suggested support plans for difficult and dangerous behavior
- Supervised and guided volunteer staff and staff in engagement with our clientele
- Built relationships and rapport with guests, approaching both conflict and community by focusing on harm reduction, anti-oppression, and trauma-informed care.
- Oversaw nightly operations and maintained the safety of 45-50 unstably housed young people and 10-15 staff members
- Training Facilitator and Curriculum Developer. (January 2018-July 2020)
- Developed comprehensive training on engaging with homeless young adults (8-hour trainings for fifty people and smaller 2-hour trainings): Anti Oppression 10, Conflict Response & Trauma-Informed Care, the ROPES: Understanding & Engaging Young Adult Homelessness
- Facilitated training with enthusiasm, openness, and understanding.
- Developed comprehensive training on engaging with homeless young adults (8-hour trainings for fifty people and smaller 2-hour trainings): Anti Oppression 10, Conflict Response & Trauma-Informed Care, the ROPES: Understanding & Engaging Young Adult Homelessness
- Volunteer Supervisor. (November 2017-October 2018)
- Facilitated qualitative interviews and community mapping with unstably housed young people (15 interviews)
- Developed relationships with service providers in the University District Community to coordinate care
- Developed community events for service providers, unstably housed people, and stakeholders to evaluate community needs and encourage empathy building
- Consolidated information on and evaluated gaps in service provision and created recommendations accordingly (http://doorwayproject.org)
Academic Teaching Experience:
Co-Instructor/Peer Educator: Citizenship Acts to Challenge Poverty, University of Washington Honors Program (January 2020-March 2020)
- Co-instructed eighteen Honors students at the University of Washington with Victoria Lawson, Director of the Honors Program & Professor of Geography
- Worked collaboratively with Real Change News to launch the Portraits for Change portrait exhibit.
- Examined topics related to Relational Poverty Theory, Visual Poverty Politics, Homelessness, and Stereotypes of Homelessness
- Facilitated an introductory class for 10 Interdisciplinary Honors students, teaching the requirements of the Honors Program and supporting community building.
Research:
“Bad” Behaviors & Basic Needs: Conceptualizing Barriers to Trauma-Informed Care in Homelessness Services. June 2020.
Departmental honors thesis for Law, Societies, and Justice department at UW. Conducted systematic literature review; in-depth interviews of nine service providers caring for young adults experiencing homelessness; developed and administered survey of 28 service providers at an emergency shelter for unsheltered young adults (18-26). Conducted both qualitative and quantitative data analysis. Presented research findings at the 2020 SDS conference and the 2020 UW Undergraduate Research Symposium (URS).
Trauma-Informed and Gender-Responsive Care in Carceral Settings for Women. June 2020.
Capstone for Disability studies program. Conducted systematic literature review and consulted with carceral employees providing gender-responsive and trauma-informed programming for women in Washington state.
Volunteer Experience:
Syringe Access Services Volunteer. San Francisco AIDS Foundation (Nov 2021-Present)
Food Transport and Evening Volunteer. ROOTS Young Adult Shelter. (July 2020-July 2021)
Child Life Volunteer. Seattle Children’s Hospital. (May 2016-September 2017)